FAQ

What happens after I've submitted my order?

Once payment has gone through, you will receive receipt of your order.  Please keep in mind that many of our products are made to order, and may be shipped from 2 days to 2 weeks after your order has been placed. If your order is time sensitive, please email info@uncuffedleather.com, and we'll do our best to work it out! Additional costs may apply.

Do you accept returns and exchanges?

We accept returns on all regular priced items within 14 days of shipping date for a full refund, exchange or store credit. Please note that merchandise must be in original, unused condition and return shipping costs will be at the expense of the sender.

How long will it take to ship my order?

Your order will be shipped within 2 business days of completion. Please expect shipping to take between 5-7 days for Canadian orders, and between 10-12 for USA and international orders. Rushed shipping is available for an additional cost.

Do you offer local pick ups?

YES! If you are located in Toronto/GTA and would like to coordinate a pick up from our Church and Wellesley studio, please email olga@uncuffedleather.com to arrange.